Shipping policy

Australian Shipping

Where your item is in stock, we endeavour to have these processed and shipped within the next business day.

Australian orders will be sent via Australia Post. Currently, standard shipping is 2-6 business days, and Express is 1-3 business days.

International Shipping

We currently offer two options for international orders, DHL registered express post (3-10 business days) or Australia Post Standard International service (10-15 business days).

These are sent from our Australian Head Office and can be shipped to a residential or commercial postal address only - we are unable to ship to a PO BOX. With DHL, your service is fully customisable and can be managed via the DHL website using the airway bill emailed at the time of shipment. The Australia Post Standard service cannot be updated once the order has been shipped, and any changes or updates once the order has been shipped are not possible.

All shipments will require a signature upon delivery to ensure safe delivery of your items. If you wish to change this (DHL Shipments only), please contact DHL directly stating your AWB tracking number to arrange alternate delivery options. Custom fees as well as any taxes that are associated with the purchase, are the customer's responsibility.

Customs Policy

Please be aware that all countries have different laws regarding the importation of certain products and taxes etc., and our orders designated for shipment to countries outside of Australia may be subject to import fees of which we have no control over and are unable to provide estimates of, as they differ widely from country to country. We cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concerns regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office for current charges before placing your order or visiting a duty calculation website such as https://www.simplyduty.com

Lost Orders

We are unable to take responsibility for any lost parcels once they have left our warehouse. However, we will do our best to assist you in the tracking of items where necessary your item. Please contact our customer care team at info@maevswim.com for assistance. Shipping costs are non-refundable.